Terms & Conditions

All bookings are subject to availability and confirmation from Serendib Safar Travel & Tours. • A booking is confirmed only upon receipt of the required deposit and our written confirmation • Deposit amounts vary by package (typically 30–50% of total package cost) • Full payment must be received no later than 30 days before departure • Late bookings (under 14 days) require full payment at time of booking • Serendib Safar reserves the right to cancel unconfirmed bookings

All prices are quoted in USD unless otherwise specified. • Prices are subject to change until full payment is received • We accept Visa, Mastercard, American Express, and bank transfers • Installment plans available for packages above LKR 200,000 (subject to terms) • Any bank charges or transfer fees are the responsibility of the client • Prices do not include personal expenses, tips, or items not specified in the package

Cancellation charges apply as follows from the date we receive written notice: • **60+ days before departure**: Full refund minus LKR 10,000 administration fee • **30–59 days before departure**: 75% refund of total package cost • **15–29 days before departure**: 50% refund of total package cost • **7–14 days before departure**: 25% refund of total package cost • **Less than 7 days**: No refund (100% cancellation charge) Note: Airline tickets, visa fees, and hotel deposits may have separate cancellation policies from their respective providers.

Changes to confirmed bookings are subject to availability and may incur additional charges: • Name changes (after ticketing): LKR 10,000 per name + any airline fees • Date changes: Subject to availability + any applicable fare differences • Destination changes: Treated as a cancellation and new booking • Requests for changes must be submitted in writing to our office • We cannot guarantee that requested changes can be accommodated

Clients are responsible for obtaining all necessary travel documents: • Serendib Safar provides visa assistance but cannot guarantee visa approval • Visa application fees are non-refundable regardless of outcome • Clients must ensure their passport is valid for at least 6 months beyond return date • We are not liable for denied boarding due to inadequate documentation • Visa processing times are estimates only; delays are outside our control

We strongly recommend comprehensive travel insurance for all bookings: • Travel insurance is not included in packages unless specifically stated • Insurance should cover medical emergencies, trip cancellation, and baggage loss • Clients who decline insurance do so at their own risk • Serendib Safar is not liable for costs arising from inadequate coverage • We offer competitive insurance plans through our trusted partners

Serendib Safar acts as an agent for airlines, hotels, and tour operators: • We are not liable for events beyond our control (force majeure, natural disasters, civil unrest) • We are not responsible for flight delays, cancellations, or overbooking by airlines • Service standards of third-party providers are their responsibility • Our liability is limited to the cost of the affected service • Clients should raise any complaints during the trip to allow immediate resolution

These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka. For any queries about these terms, contact us at info@serendibsafar.com or +94 74 225 4097.